Email dashboard

Email dashboard allows you to see plenty of important analytics immediately in one place. Based on the information found in the dashboard you can locate the problems of your email campaigns and adjust your strategy accordingly. This article explains what do the numbers in the dashboard represent and how are they generated

Email performance

Firstly, we will analyze the aspects of Email performance.

Orders

Orders signify the number of purchases made after clicking on an email from this campaign. In order for the purchases to be counted for this purpose, the click must have happened within the specified timeframe (Attribution window) and this must have been the last campaign the customer clicked on before making the purchase.

In this metric, the event purchase is counted where:

  • time since the last click is less than [ # seconds in attribution window ]
  • Last clicked campaign equals [ campaign ID of the specific campaign]
  • Last clicked campaign sent timestamp matches range of the time filter of the entire dashboard

Conversion

Conversion signifies the number of purchases made after clicking on an email from this campaign divided by the number of sent emails from this campaign. In order for the purchases and sent emails to be counted for this purpose, both must have happened within the specified timeframe (Attribution window) and this must have been the last campaign the customer clicked on before making the purchase.

In this metric, the event purchase is counted from a distinct customer where:

  • Time since the last click is less than [ # seconds in attribution window]
  • Last clicked campaign equals [ campaign ID of the specific campaign]
  • Last clicked campaign sent timestamp matches range of the time filter of the entire dashboard

Conversion - Project average

Conversion project average works the same as conversion but for the past 90 days without campaign ID restriction as it is supposed to show the average success of all your recent campaigns.

In this metric, the event purchase is counted from a distinct customer where:

  • Time since the last click is less than 90 days
  • Last clicked campaign sent timestamp matches range of 90 days

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued

Finally, the resulting number is multiplied by 100.

Average order value

Average order value signifies the average number value (purchase_price') of purchases made after clicking on an email from this campaign. In order for the purchases to be counted for this purpose, they must have happened within the specified timeframe (Attribution window`) and this must have been the last campaign the customer clicked on before making the purchase.

In this metric, the average is made from the values of purchase events where:

  • Time since the last click is less than [ # seconds in attribution window]
  • Last clicked campaign equals [ campaign ID of the specific campaign]
  • Last clicked campaign sent timestamp matches range of the time filter of the entire dashboard

Average order value - Project average

Average order value project average works the same as Average order value but for the past 90 days without campaign ID restriction as it is supposed to show the average order value for purchases made as a result of all your recent campaigns.

In this metric, the average is made from the values of purchase events where:

  • Time since the last click is less than [ # seconds in attribution window]
  • Last clicked campaign sent timestamp matches range of the time filter of the entire dashboard

Revenue

Revenue signifies the sum of values (total_price) of purchases made after clicking on an email from this campaign. In order for the purchases to be counted for this purpose, they must have happened within the specified timeframe (Attribution window) and this must have been the last campaign the customer clicked on before making the purchase.

In this metric, the sum is made from the values of purchase events where:

  • Time since the last click is less than [ # seconds in attribution window]
  • Last clicked campaign equals [ campaign ID of the specific campaign]
  • Last clicked campaign sent timestamp matches range of the time filter of the entire dashboard

Audience engagement

Secondly, we will analyze the aspects of Audience engagement.

Open rate

Open rate signifies the number of unique emails from this campaign that were opened or clicked within the specified timeframe (Attribution window) divided by the number of emails sent in this campaign within the specified timeframe.

In this metric, the distinct campaign events are counted where:

  • Status is opened or clicked
  • Campaign_id equals [campaign ID of the specific campaign]
  • Sent_timestamp matches range of the time filter of the entire dashboard

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued
  • Campaign_id equals [campaign ID of the specific campaign]

Finally, the resulting number is multiplied by 100.

Open rate - Project average

Open rate project average works the same as Open rate but for the past 90 days without campaign ID restriction as it is supposed to show the open rate for all your recent campaigns.

In this metric, the distinct campaign events are counted where:

  • Status is opened or clicked
  • Sent_timestamp matches range of the time filter of the entire dashboard

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued

Finally, the resulting number is multiplied by 100.

Click rate

Click rate signifies the number of unique emails from this campaign that were clicked within the specified timeframe (Attribution window) divided by the number of emails sent in this campaign within the specified timeframe.

In this metric, the distinct campaign events are counted where:

  • Status is clicked
  • Campaign_id equals [campaign ID of the specific campaign]
  • Sent_timestamp matches range of the time filter of the entire dashboard

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued
  • Campaign_id equals [campaign ID of the specific campaign]

Finally, the resulting number is multiplied by 100.

Click rate - Project average

Click rate project average works the same as Click rate but for the past 90 days without campaign ID restriction as it is supposed to show the open rate for all your recent campaigns.

In this metric, the distinct campaign events are counted where:

  • Status is clicked
  • Sent_timestamp matches range of the time filter of the entire dashboard

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued

Finally, the resulting number is multiplied by 100.

Complaints

Complaints is the number of your campaign emails that were marked as spam.

In this metric, the distinct campaign events are counted where:

  • Status equals complained
  • Campaign_id equals [campaign ID of the specific campaign]
  • Sent_timestamp matches the range of the time filter of the entire dashboard

Unsubscribed

Unsubscribed signifies the number your customers who unsubscribed from you after receiving an email from this campaign.

In this metric, the distinct campaign events are counted where:

  • Status equals unsubscribed
  • Campaign_id equals [campaign ID of the specific campaign]
  • Sent_timestamp matches the range of the time filter of the entire dashboard

Furthermore, the sum of distinct consent events is added to the result where:

  • Status equals revoked
  • Campaign_id equals [campaign ID of the specific campaign]

Email deliverability

Secondly, we will analyze the aspects of Email deliverability.

Emails sent

Emails sent is the number of your emails sent in this campaign within the specified timeframe.

In this metric, the campaign events are counted where:

  • Status equals enqueued
  • Campaign_id equals [ campaign ID of the specific campaign ]

% Successful sends

% Successful sends is the percentage of the emails you sent in this campaign within the specified timeframe which ended up in your customers' inbox.

In this metric, the campaign events are counted where:

  • Status equals enqueued
  • Campaign_id equals [ campaign ID of the specific campaign ]

This is divided by the number of campaign events within the specified timeframe where:

  • failed send reason expression has to value
  • Campaign_id equals [ campaign ID of the specific campaign ]

Plus (also within the denominator) the sum of campaign events is added to the result where:

  • Status equals enqueued
  • Campaign_id equals [ campaign ID of the specific campaign ]

Finally, the resulting number is multiplied by 100.

% Successful sends - Project average

% Successful sends project average works the same as % Successful sends but for the past 90 days without campaign ID restriction as it is supposed to show the average success of delivery in all your recent campaigns.

In this metric, the campaign events are counted where:

  • Status equals enqueued

This is divided by the number of campaign events within the specified timeframe where:

  • failed send reason expression has to value

Plus (also within the denominator) the sum of campaign events is added to the result where:

  • Status equals enqueued

Finally, the resulting number is multiplied by 100.

Failed sends

Failed sends is the number of your emails sent in this campaign within the specified timeframe which did not end up in your customers' inbox.

In this metric, the campaign events are counted where:

  • Failed send reason expression has value
  • Campaign_id equals [campaign ID of the specific campaign]

% Failed sends

% Failed sends is the percentage of the emails you sent in this campaign within the specified timeframe which did not end up in your customers' inbox.

In this metric, the campaign events are counted where:

  • failed send reason expression has value
  • Campaign_id equals [ campaign ID of the specific campaign ]

This is divided by the number of campaign events within the specified timeframe where:

  • failed_to_send expression has to value
  • Campaign_id equals [ campaign ID of the specific campaign ]

Plus (also within the denominator) the sum of campaign events is added to the result where:

  • Status equals enqueued
  • Campaign_id equals [ campaign ID of the specific campaign ]

Finally, the resulting number is multiplied by 100.

% Failed sends - Project average

% Failed sends project average works the same as % Failed sends but for the past 90 days without campaign ID restriction as it is supposed to show the average failure of delivery for all your recent campaigns.

In this metric, the campaign events are counted where:

  • failed send reason expression has value

This is divided by the number of campaign events within the specified timeframe where:

  • failed_to_send expression has to value

Plus (also within the denominator) the sum of campaign events is added to the result where:

  • Status equals enqueued

Finally, the resulting number is multiplied by 100.

Bounced

Bounced is the number of your emails sent in this campaign but which bounced afterward within the specified timeframe.

In this metric, the campaign events are counted where:

  • Status is dropped/bounced/hard_bounced/soft_bounced/preblocked
  • Campaign_id equals [ campaign ID of the specific campaign ]
  • Sent_timestamp matches range of the time filter of the entire dashboard

% Bounced

% Bounced is the number of your emails sent in this campaign but which bounced afterward divided by the number of all of the emails sent in this campaign within the specified timeframe.

In this metric, the campaign events are counted where:

  • Status is dropped/bounced/hard_bounced/soft_bounced/preblocked
  • Campaign_id equals [ campaign ID of the specific campaign ]
  • Sent_timestamp matches range of the time filter of the entire dashboard

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued
  • Campaign_id equals [ campaign ID of the specific campaign ]

Finally, the resulting number is multiplied by 100.

% Bounced - Project average

% Bounced project average works the same as % Bounced but for the past 90 days without campaign ID restriction as it is supposed to show the average success of all your recent campaigns

In this metric, the campaign events are counted where:

  • Status is dropped/bounced/hard_bounced/soft_bounced/preblocked
  • Sent_timestamp matches range of the time filter of the entire dashboard

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued

Finally, the resulting number is multiplied by 100.

Delivered

Delivered is the number of your emails sent and delivered in this campaign within the specified timeframe.

In this metric, the campaign events are counted where:

  • Status isdelivered`
  • Campaign_id equals [ campaign ID of the specific campaign ]
  • Sent_timestamp matches range of the time filter of the entire dashboard

% Delivered

% Delivered is the number of your emails sent and delivered in this campaign divided by the number of all of the emails sent in this campaign within the specified timeframe.

In this metric, the campaign events are counted where:

  • Status isdelivered`
  • Campaign_id equals [ campaign ID of the specific campaign ]
  • Sent_timestamp matches range of the time filter of the entire dashboard

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued
  • Campaign_id equals [ campaign ID of the specific campaign ]

Finally, the resulting number is multiplied by 100.

% Delivered - Project average

% Delivered project average works the same as % Delivered but for the past 90 days without campaign ID restriction as it is supposed to show the average success of all your recent campaigns

In this metric, the campaign events are counted where:

  • Status isdelivered`
  • Sent_timestamp matches range of the time filter of the entire dashboard

This is further divided by the number of campaign events within the specified timeframe where:

  • Status equals enqueued

Finally, the resulting number is multiplied by 100.

Failed sends

Failed sends lists all the reasons why your emails failed to be sent in this campaign within the specified timeframe. All the reasons for failure are broken down into percentages so that you see how big a share of all the failures to send each of them represents.

Failed deliveries

Failed deliveries lists all the reasons why your emails failed to be delivered in this campaign within the specified timeframe. All the reasons for failure are broken down into percentages so that you see how big a share of all the failures to deliver each of them represents.

Email dashboard


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