How does Engagement work?

Engagement works by collecting and analyzing actions that customers make in relation to your business. This can be done online on your website, through imports or backend purchase data, etc. After integrating your business you can harness our advanced analytics capabilities and create actionable improvements through our campaigns.

Workflow of a new project:

  1. Integrate your business
  2. Decide which customer actions to track
* We will help you create a data structure that will capture everything that matters for your business
  1. Track the customer actions
  2. Analyze these data and get advanced insights about your business
  3. Create improvements based on the insights and AB test them
  4. Connect with your customers by using our automated campaigns and scenarios

Supported browsers

Engagement supports a variety of browsers and their versions, but not all of them, so it is necessary to make sure you are using a supported version while working with Engagement.

Engagement App

We support the last two major versions for each of the most used browsers (Chrome, Edge, Firefox, Safari) and also Firefox ESR.

Experiments editor

For the Experiments editor, we currently only support the last 2 Chrome versions. However, the goal is to eventually have the same browser support as the Engagement App.


What´s next?

Continue to the next article to understand the data structure in Engagement.